Enterprise Applications
Enterprise applications are software designed to integrate all a business’s core processes (e.g., sales, accounting and finance, operations, manufacturing, human resources, etc.) into one software. This allows employees to control all major business processes from one place, which increases coordination between departments and ease of access for cross-department projects or files—both of which save time and increase productivity. Development in enterprise applications also means that you can now link your software with suppliers, business partners and customers.
Cloud-Based Customer Communications
Data Safety, Protection and Privacy Solution
Cloud and Digital Transformation Services
Data Engineering and Business Analytics Services – Business intelligence
Digital Asset Management
Process Mapping and Process Hacking
These applications range from automated billing systems to decision support systems, and we know each of these systems, their advantages and their disadvantages extremely well. We have recommended and helped install countless such systems for other clients, which gives us the knowledge to pick the best enterprise applications for your business and its needs. We also take the time to teach you how to use everything it has to offer and how to adapt these uses as your business grows and changes, so you get the absolute most out of having it.
Cloud-Based Customer Communications
Print-based customer communications, like advertisements sent by paper mail, are becoming increasingly outdated because most forms are slow, unreliable and costly. Most businesses in most industries are facing a developing need to replace print-based communication methods with faster and cheaper digital modes. We can help you satisfy this need.
We design a cloud-based customer communications system just for you that dispatches transactional and informational messages over digital channels like email, SMS, WhatsApp, Telegram, etc. We can integrate these communication channels with various data sources, like flat files (xls, CSV, etc.), databases, file transfer protocol (FTP), web hooks and application programming interfaces (APIs), etc., and dispatch messages in real time. The system can schedule, queue and prioritise dispatch jobs and follow custom workflows while providing a real-time status of whether jobs have bounced, failed or been successfully completed. This can all be tracked through a single web view, where the job can be retried if unsuccessful. Rich interactive messaging communicating calls to action (CTAs) can also be sent on behalf of the customer, so they too can track their purchase. The system can also be integrated with various third-party providers, like Twilio, Mail Chimp, etc., for sending emails, SMSs, etc. The system saves all this correspondence, which is then accessible to various departments of your business (customer support, marketing, operations, etc.) on a need-to-know basis. It also provides analytical insights and KPIs based on the customer data collected.
Data Safety, Protection and Privacy Solution
With near-constant privacy law reform in place regarding digital data, businesses must constantly be on the lookout for any new amendments and if they are in compliance with said amendments. Likewise, as the means for destructive forces like cyberattacks and data breaches increases, so to must the means by which we protect data. This can be done in several different ways, ranging from making back-ups of your files in case of loss or corruption to installing protective software to keep out hackers and cyberattacks.
Finding solutions that protect your data and the privacy of your customers simultaneously can be difficult in this ever-growing market, but that’s where we’re here to help. With our sound knowledge in this area, we help businesses discover, monitor and secure sensitive data in data sources that both protect said data and comply with regulations like GDPR, HIPAA, etc. Our solution provides real-time privacy compliance by monitoring and intelligently identifying sensitive data, only giving internal and external parties limited access to the data in accordance with current privacy legislation and regulations. Our solution uses various techniques like masking, encryption, redaction, etc. to make sensitive data unreadable when in plain text form. We can even configure this solution to connect with or discover data sources like file systems, storage objects, databases, flat files, data streams, logs, code repositories, etc. This ensures that data is safe, even while being stored in unsecured zones.
Cloud and Digital Transformation Services
If you’ve come across this page while browsing the rest of our website, then you probably already know that digital transformation is all about using technology to create new or modify existing business processes, culture, and customer experience to meet changing business and market dynamics. A big part of this transformation hinges on cloud platforms, be it public, private, or hybrid systems. We know all about what the cloud and technological markets have to offer, which is why we can help you digitally transform your business in the best way possible.
Our Cloud and Digital Transformation Services enable our clients to reduce costs and operate as efficiently as possible by migrating to the cloud we set up for them and/or modernising their functions and applications. As part of our service, we analyse the business, assessing which processes and workflows can be automated, and identifying the changes that need to be made in order to make the business ‘digital ready’. After our thorough assessment, we work out which cloud and infrastructure platforms and services will work best for the business. By picking the right service models and providers, we help the business reduce costs and develop tools that increase operation efficiency. Even better, we teach you the best way to use these tools and platforms so you can get the most out of them.
Data Engineering and Business Analytics Services – Business intelligence
Business Intelligence (BI) refers to a process that combines data tools and analytics to generate easy-to-comprehend business insights. Using both historical and real-time data, BI takes raw data from internal IT systems and external sources and integrates, consolidates and cleanses it, using data integration and quality management tools. The information this data becomes forms the crucial insights that BI is all about. Executives, managers and workers can then make informed business decisions and create dynamic business strategies based on these insights, which often leads to an increase in revenue and operational efficiency.
Understanding your business’s data can help you define its future, and this is exactly what we aim to do when we create a BI system tailored just to you. Our BI system will help you pinpoint the important functional and operational KPIs for your business, which can then lead to all sorts of improvements—a better understanding of customer behaviours, or the insight you needed to create more effective marketing campaigns. For every decision you make in your business, you can rest assured the data is there to either support that decision or encourage you to move in a better direction—a direction made clear thanks to the insights BI delivers.
Digital Asset Management
Digital Asset Management (DAM) is software designed to store digital assets. The term digital asset refers to a digital file that comes with the legal right to use it. Digital assets can exist as documents, photos, videos, music and so on. With the recent rise in digital content creation and sharing, digital assets are becoming more and more important for businesses, and as with any asset, businesses need a safe place to store them. However, DAM software doesn’t stop at just storing digital assets—it provides you with a centralised, oftentimes online, location that also enables you to organise, retrieve and share your business’s digital assets. This saves you and your employees time finding assets, automates workflows and watermarking (for images), and manages press kits and copyright permissions.
We use our expertise in this area to find the best DAM software for your business, with your objectives and needs in mind. Whether your priority is an excellently sorted library where all your digital assets are only a click away, or you want to give controlled access to clients and contractors to save you sending large emails that end up bouncing back anyway, we will help you set up and understand how to best use your DAM software.
Process Mapping and Process Hacking
Process mapping is a planning and management tool businesses can use to visually map their workflows in order to discover how successful or unsuccessful they are. Graphically showing inputs, action and outputs, process mapping allows you to outline any business process with clear, step-by-step precision. It is also task-focused, which means the work itself is prioritised over job titles and the business’s hierarchy. Process hacking, on the other hand, takes any issues discovered in the process mapping stage and works to solve them. Looking at evidence, prioritising issues if there are more than one, and then researching how other people are solving the same issue in their business are all part of process hacking. A key aspect of process hacking is also to revisit the goal of the process—why are you doing it and how is it benefitting your business?
We come into your business and help you map your processes. Then, using our many years of expertise, we hack away at any issues in said processes and help you find affordable and effective solutions. We know all the right questions to ask when a process isn’t working to the standard it should be, and we’ll help you think in the same way so you can keep mapping and hacking future processes as well.
